Evaluation of the System Usability Scale (SUS) in Measuring the Use of the Durian Website at SMA Negeri 1 Long Iram

Authors

  • Danu Pratomo Master of Educational Management Department, Mulawarman University
  • Darus Winanten Piandani Andani Master of Educational Management Department, Mulawarman University
  • Ramadiani Master of Educational Management Department, Mulawarman University

DOI:

https://doi.org/10.59890/ijasse.v3i4.114

Keywords:

Usability, School Website, System Usability Scale, User Satisfaction, System Evaluation

Abstract

This study aims to evaluate the usability level of the Durian website belonging to SMA Negeri 1 Long Iram using the System Usability Scale (SUS) method. The assessment was conducted on 50 respondents consisting of students, teachers, and administrative staff. The evaluation results showed an average SUS score of 83.3, which is included in the A (excellent) category, indicating that the Durian website is considered very good in terms of ease of use, access speed, and user satisfaction. However, several inputs were found, especially related to responsiveness when accessed via mobile devices. This study provides recommendations for conducting regular evaluations and continuous development to ensure the website is increasingly responsive and meets the needs of all its users.

References

Andini, R. (2021). Evaluation of Elementary School Website Usability Using the System Usability Scale (SUS). Journal of Educational Technology, 9(2), 112–120.

Bangor, A., Kortum, P., & Miller, J. (2009). Determining What Individual SUS Scores Mean: Adding an Adjective Rating Scale. Journal of Usability Studies, 4(3), 114–123.

Brooke, J. (1996). SUS: A “quick and dirty” usability scale. In P. W. Jordan, B. Thomas, B. A.

Brooke, J. (1986). System Usability Scale (SUS): A Quick and Dirty Usability Scale. Digital Equipment Corporation.

Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). SAGE Publications.

Etikan, I., Musa, S. A., & Alkassim, R. S. (2016). Comparison of convenience sampling and purposive sampling. American Journal of Theoretical and Applied Statistics, 5(1), 1–4. https://doi.org/10.11648/j.ajtas.20160501.11

Firmansyah, M. D., & Christian, C. (2023). Analysis of User Satisfaction Quality of News Portal Websites Using the WebQual 4.0 Method and the Importance Performance Analysis (IPA) Approach. Case Study of Batampos.co.id. JASIEK (Journal of Science, Information, Electronics and Computer Applications), 5(2), 109–120.

Islami, C. D., & Kusumahadi, K. (2023). The Influence of Website Quality on User Satisfaction (A Study of Zalora Indonesia's E-Commerce in Bandung City). Al Qalam: Journal of Religious and Social Sciences, 17(1), 490. https://doi.org/10.35931/aq.v17i1.1729

ISO. (2018). Ergonomics of Human-System Interaction – Part 11: Usability: Definitions and Concepts (ISO 9241-11:2018). International Organization for Standardization.

Kartika, D. & Supriyadi, T. (2022). Usability Analysis of E-learning Portals Using the SUS Method. Journal of Educational Information Systems and Computerization, 7(1), 55–63.

Lewis, J. R. (2018). The System Usability Scale: Past, present, and future. International Journal of Human–Computer Interaction, 34(7), 577–590. https://doi.org/10.1080/10447318.2018.

Nielsen, J. (2012). Usability 101: Introduction to Usability. Nielsen Norman Group. https://www.nngroup.com/articles/usability-101-introduction-to-usability/

Novita, I., & Atika, L. (2023). Analysis of Taspen Easy Website User Satisfaction Levels Using the EUCS Method. Journal of Information and Technology, 5(4), 1–11. https://doi.org/10.60083/jidt.v5i4.395

Marwati, E., & Krisbiantoro, D. (2023). Analysis of Web User Satisfaction Levels of Students at Amikom University Purwokerto Using the Eucs Method. Journal of Information System Management (JOISM), 4(2), 67–72. https://doi.org/10.24076/joism.2023v4i2.902

Marwati, R., & Krisbiantoro, A. (2023). The Influence of Content on Academic Website User Satisfaction. Journal of Information Systems and Computerization of Office Administration, 5(1), 88–95.

Nurhadi, D. (2021). The Role of School Websites as Educational Communication Media. Journal of Management and Education, 5(3), 134–141.

Preece, J., Rogers, Y., & Sharp, H. (2015). Interaction Design: Beyond Human-Computer Interaction (4th ed.). Wiley.

Suyatno, D. F., & Rochana, I. H. (2020). Measuring Website User Satisfaction. (Journal of Information Engineering and Educational Technology), 04, 67–74.

Weerdmeester, & A. L. McClelland (Eds.), Usability evaluation in industry (pp. 189–194). London: Taylor and Francis.

Downloads

Published

2025-08-14

Issue

Section

Articles