Usability Analysis of the UNISSA Website Using the SUS Method: Towards an International Islamic Digital Campus
DOI:
https://doi.org/10.59890/ijasse.v3i6.243Keywords:
Usability, Website UNISSA, System Usability Scale, UX, Evaluasi SistemAbstract
Digital transformation in higher education demands that institutional websites function optimally as information centers, service media, and representations of institutional identity. Sultan Sharif Ali Islamic University (UNISSA), as an international Islamic university, requires a website that is easy to use, informative, and meets global user experience standards. This study aims to evaluate the usability level of the UNISSA website using the System Usability Scale (SUS) method. The research approach employs a descriptive quantitative method using the SUS instrument, administered through a questionnaire given to 20 respondents, comprising students and lecturers. The results show an average usability score of 52,125, which falls into the category C or "OK/Fair" and is below the minimum standard threshold of 68 according to the SUS guidelines. These findings indicate that the website is usable, but does not provide an optimal user experience. The variation in scores (30–72.5) indicates differences in perception and user experience, especially regarding navigation, menu structure, accessibility, and feature consistency. Based on these results, improvements are recommended in aspects of appearance, information structure, device responsiveness, and the implementation of User-Centered Design principles and WCAG 2.1 standards. This research contributes to the development of higher education website quality, particularly to support UNISSA towards the concept of International Islamic Digital Campus.
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Copyright (c) 2025 Darus Winanten Piandani Andani, Danu Pratomo, Syafril Hidayat, Anggunan Tunggal, Asmar Baco, Widyatmike Gede Mulawarman, Adam Jait
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