Bridging the Gap: The Influence of Attitudes, Subjective Norms, and Perceived Behavioral Control on Intentions to Utilize Police Services

Jefry Andi Pimanta; Vivi Gusrini Rahmadani Pohan; Sherry Hadiyani

doi:10.59890/ijeps.v3i4.94

Authors

Jefry Andi Pimanta University of North Sumatra
Vivi Gusrini Rahmadani Pohan University of North Sumatra
Sherry Hadiyani University of North Sumatra

DOI:

https://doi.org/10.59890/ijeps.v3i4.94

Keywords:

Attitudes, Subjective Norms, PBC, Intentions, Police

Abstract

This study examines the influence of attitudes, subjective norms, and perceived behavioral control (PBC) on people's intentions in using police services in Indonesia based on the Theory of Planned Behavioral (TPB). Through a quantitative approach to 431 respondents, the results of the analysis showed that positive attitudes towards the police had the strongest influence (0.436), followed by the perceived behavioral control (0.295), while subjective norms (0.203) had a more limited impact. This research model was able to explain 72.2% of the intention variance (R²=0.722). These findings could prompt a revolutionary blueprint: the transformation of police services in the digital age must touch the psychological aspects of citizens, break down bureaucratic walls, and align with unique local wisdom.

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