Building a Learning Organization: The Role of Knowledge Sharing, Communication Climate, and Interpersonal Trust at the Ambon City Transportation Agency

Felix Chandra; Nurul Maghfirah

doi:10.59890/ijma.v4i1.283

Authors

Felix Chandra Universitas Pattimura
Nurul Maghfirah Universitas Pattimura

DOI:

https://doi.org/10.59890/ijma.v4i1.283

Keywords:

Knowledge Sharing, Communication Climate, Interpersonal Trust, Learning Organization, Transportation Agency

Abstract

This study aims to analyze the influence of Knowledge Sharing, Communication Climate, and Interpersonal Trust on the formation of a Learning Organization within the Transportation Agency. A quantitative approach was employed in this study. Data were collected through the distribution of questionnaires to 38 respondents who were employees of the Transportation Agency. The data analysis technique used was multiple linear regression, with the assistance of SPSS software, to examine both partial and simultaneous effect. The results indicate that, partially, Knowledge Sharing has a positive and significant effect on the Learning Organization, suggesting that the sharing of experiences constitutes a fundamental resource for organizational learning. The Communication Climate variable also demonstrates a positive and significant effect, indicating that information transparency facilitates cross-functional dialogue. Likewise, Interpersonal Trust shows a significant influence, serving as a foundation of trust in workplace interactions. Simultaneously, these three variables have a significant influence on the development of a Learning Organization. These findings imply that a learning organization in the public sector can be optimally achieved when an agency is able to integrate knowledge-sharing practices with a transparent communication environment and interpersonal relationships grounded in mutual trust.

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