The Role of Interpersonal Skills and Work Resilience in Enhancing Work Readiness of Young Employees in the Financial Sector

Abstract

This study examines the role of interpersonal skills and work resilience in enhancing work readiness among young employees in the financial sector. Rapid technological development and increasing regulatory complexity require employees to possess strong technical, psychological, and social competencies. This research used a qualitative descriptive approach involving 20 young employees from banking institutions in Bandung, Indonesia, selected through purposive sampling. Data were collected through in-depth interviews, non-participant observation, and document analysis and analyzed using thematic analysis. The findings indicate that interpersonal skills, including effective communication, empathy, and teamwork, support workplace adaptation and service quality. Work resilience helps employees manage stress, maintain motivation, and respond positively to job demands. Work readiness emerges as an integration of technical competence, psychological stability, and professional attitude. The interaction between interpersonal skills and resilience strengthens employees’ confidence, adaptability, and commitment.