SANGADJI, Etta Mamang. Customer Satisfaction as a Mediator of the Relationship Between Service Quality and Customer Loyalty: A Research Study of Franchise Restaurants in Malang City, East Java, Indonesia. International Journal of Management and Business Intelligence, [S. l.], v. 3, n. 6, p. 571–586, 2025. DOI: 10.59890/ijmbi.v3i6.258. Disponível em: https://dmimultitechpublisher.my.id/index.php/ijmbi/article/view/258. Acesso em: 25 jun. 2026.