HULAWA THERESIA WAILERUNY; EVELIN WATUMLAWAR; HADINDA. Improving Public Service Quality from an Internal Perspective: The Role of Process Management, Continuous Improvement, and Service Standardization in Local Government. International Journal of Management and Business Intelligence, [S. l.], v. 4, n. 2, p. 277–288, 2026. DOI: 10.59890/ijmbi.v4i2.397. Disponível em: https://dmimultitechpublisher.my.id/index.php/ijmbi/article/view/397. Acesso em: 28 jun. 2026.