Hulawa Theresia Waileruny, Evelin Watumlawar and Hadinda (2026) “Improving Public Service Quality from an Internal Perspective: The Role of Process Management, Continuous Improvement, and Service Standardization in Local Government”, International Journal of Management and Business Intelligence, 4(2), pp. 277–288. doi: 10.59890/ijmbi.v4i2.397.