When a Regional Bank Thrived: A Resilience Case Study of PT Bank Jawa Timur During and After COVID-19
DOI:
https://doi.org/10.59890/ijsas.v4i5.449Keywords:
organizational resilience; banking performance; COVID-19; digital transformation; regional bank; positive devianceAbstract
While most Indonesian banks experienced declining profitability and rising credit risk during the COVID-19 pandemic, a regional development bank—PT Bank Jawa Timur—recorded a sharp increase in Return on Assets (ROA) from 2.89% in 2019 to 7.60% in 2021, alongside a dramatic reduction in its Operational Costs to Income ratio (BOPO) from 72.32% to 34.32%. This study investigates the organizational resilience mechanisms that enabled this positive deviance. Using a qualitative comparative case study design, we analyze quarterly financial reports (2018–2022) and triangulate findings with existing literature on crisis management and digital transformation. The results reveal three key resilience drivers: (1) accelerated digital banking adoption (JConnect mobile platform), (2) proactive credit restructuring aligned with OJK regulation No. 11/POJK.03/2020, and (3) stringent operational cost control. Unlike prior studies that reported generalized financial decline, this case demonstrates that regional banks with agile digital strategies and efficient cost structures can not only survive but thrive during systemic crises. The findings offer actionable policy implications for regional banks in emerging economies.
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