Role of Emotional Intelligence in the Health Care Profession: A Quantitative and Cross-Sectional Study
DOI:
https://doi.org/10.59890/ijsr.v3i6.223Keywords:
Emotional Intelligence, Conflict Management, Healthcare Professionals, Patient Care, Workplace DynamicsAbstract
Emotional Intelligence, the ability to identify, comprehend, and manage emotions effectively, is critical in healthcare settings where professionals frequently encounter emotionally charged situations. Conflict management, a key aspect of EI, is vital for fostering a constructive work environment and improving patient outcomes. Existing research highlights the impact of EI on leadership, teamwork, communication, and patient care. This study investigates the relationship between emotional intelligence and conflict management strategies among healthcare professionals, focusing on its influence on workplace dynamics and patient care. Descriptive and inferential statistical methods will analyse associations between EI levels, conflict management styles, and workplace performance. It is hypothesized that higher EI levels correlate positively with collaborative conflict management styles and improved job performance. The findings are expected to reveal that emotionally intelligent healthcare professionals demonstrate enhanced communication, reduced workplace conflicts, and higher patient satisfaction. This study underscores the importance of EI as a critical skill for healthcare practitioners.
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Copyright (c) 2025 Sawera Mustafa, Iram Mallah, Mahnoor Fatima, Nazia Raheem, Kainat Memon, Farida Badr, Nazeer Ali
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